Public Safety Answering Points (PSAPs) are communications facilities, operating on a 24-hour basis, responsible for receiving and processing 9-1-1 calls. There are two main types of PSAPs in Minnesota, primary PSAPs and secondary PSAPs. Primary PSAPs are those PSAPs which are the first to receive 9-1-1 calls; these PSAPs directly dispatch public safety services, including EMS, fire and law enforcement, or extend, transfer or relay 9-1-1 calls to other appropriate public safety agencies. Secondary PSAPs are those PSAPs which generally receive 9-1-1 calls being transferred from primary PSAPs, generally, but not always, for the purpose of providing post-dispatch or pre-arrival medical instructions to the 9-1-1 caller.
In an emergency, dial 9-1-1
Primary PSAPs
Anoka County Emergency Communications – answers 9-1-1 calls for all of Anoka County
Bloomington Police Department – answers 9-1-1 calls for the City of Bloomington
Carver County Sheriff’s Office – answers 9-1-1 calls for all of Carver County
Chisago County Sheriff’s Office – answers 9-1-1 calls for all of Chisago County
Dakota Communications Center – answers 9-1-1 calls for all of Dakota County
Eden Prairie Police Department – answers 9-1-1 calls for the City of Eden Prairie
Edina Police Department – answers 9-1-1 calls for the Cities of Edina and Richfield
Fort Snelling – answers wireline 9-1-1 calls from the 934th and 133rd Air Bases
Hennepin County Sheriff’s Office – answers 9-1-1 calls for Sheriff’s Office-patrolled areas and cities in Hennepin County which do not have their own PSAP.
Isanti County Sheriff’s Office – answers 9-1-1 calls for all of Isanti County
Minneapolis Emergency Communications Center – answers 9-1-1 calls for the City of Minneapolis
Minneapolis-St. Paul Airport Police Department – answers 9-1-1 calls for the Minneapolis-St. Paul Airport
Minnesota State Patrol – answers 9-1-1 calls originating from interstates and state highways
Ramsey County Emergency Communications Center – answers 9-1-1 calls for all of Ramsey County, excluding the University of Minnesota St. Paul campus.
Scott County Sheriff’s Office – answers 9-1-1 calls for all of Scott County, including the Shakopee Mdewakanton Sioux Community
Sherburne County Sheriff’s Office – answers 9-1-1 call for all of Sherburne County
St. Louis Park Police Department – answers 9-1-1 calls for the City of St. Louis Park
University of Minnesota Police Department – answers 9-1-1 calls for the University of Minnesota Twin Cities campuses
Washington County Sheriff’s Office – answers 9-1-1 calls for all of Washington County
Secondary PSAPs